Refund policy

Refund Policy – Framepoint

At Framepoint, we stand behind the integrity of our products. Due to the nature of electronic devices and to ensure fair use, returns are accepted only under the conditions outlined below.

Order Cancellations

We will do our best to cancel an order if the request is made shortly after purchase. However, once an order has been processed or shipped, it cannot be canceled.

Return Eligibility

Returns may be requested within 30 days of delivery and are subject to review and approval.

A return may be approved only for the following reasons:

  • Incorrect item received

  • Verified technical malfunction (device does not power on or record at all)

  • Charging or power-related failure

  • Shipping-related damage or delivery issues

Non-Returnable Reasons

Returns will not be accepted for the following reasons:

  • Change of mind or buyer’s remorse

  • Dissatisfaction with video or image quality

  • Perceived quality, personal expectations, or subjective opinions

  • Comparisons with other cameras or devices

  • “Does not meet expectations” or similar claims

  • Normal variations in image, color, sharpness, or stabilization

  • Minor cosmetic imperfections that do not affect core functionality

If the device powers on, records, and saves files, it is considered functional.

Product Integrity & Usage Policy

All Framepoint devices are inspected and tested prior to shipment.

Returns will not be accepted if:

  • The product shows signs of use beyond basic inspection

  • The device has been mounted, used for extended recording, or used in real-world scenarios

  • The product has been damaged due to misuse, impact, water exposure, or improper handling

Use of the product beyond a brief functionality check constitutes acceptance of the item.

How to Request a Return

To request a return, contact our support team at snowframehelp@gmail.com within 30 days of delivery, including:

  • Order number

  • Reason for the return

Returns sent without prior approval will not be accepted.

If approved, return instructions will be provided. The product must be returned in its original packaging and condition.

Return shipping costs are the responsibility of the customer.

The approved return must be shipped within 7 days of authorization. Late returns may be rejected or subject to a deduction due to handling and processing costs, except where prohibited by law.

Resolutions

Once the return is received and inspected, Framepoint may offer one of the following solutions, at its sole discretion:

  • A replacement unit

  • Store credit

  • A partial credit or discount code

Refunds to the original payment method are not offered, except where legally required.

European Union – 14-Day Right of Withdrawal

If the order is shipped to the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing a reason.

To qualify:

  • The item must be unused

  • Only basic inspection is permitted

  • The product must be returned in original packaging

Any deduction from the refund will reflect a proven loss in value resulting from handling beyond what is necessary to establish the nature and functioning of the product, in accordance with EU consumer law.

Approved EU withdrawals will be refunded to the original payment method.

Contact

For any questions regarding returns or refunds, please contact us at:
snowframehelp@gmail.com